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Dixa
OBSERVEDAgentic customer service platform for ecommerce brands
- FRESHNESS
- 0.79
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- FIRST SEEN
- SEP 24
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Dixa unifies phone, email, chat, WhatsApp, and social channels into one workspace for customer service teams. It includes an AI agent (Mim) that resolves routine inquiries such as refunds, tracking, and order changes, plus an AI Co-Pilot that assists human agents with drafts, translations, and knowledge suggestions. It is built for mid-market ecommerce and consumer brands.
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Contact Center (Phone, Email, Forms, Chat, Social) · Knowledge Base · AI Agent (Mim) · Intelligent Routing · Native Shopify, Klaviyo, +35 integrations
Everything in Growth · Routing with External Data · Knowledge-Centered Service · Standard AI Intent Detection · Advanced Automations
Everything in Ultimate · SSO (Single Sign-On) · Advanced AI Intent Detection · Advanced Insights · Custom User Roles
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